GENERAL INFORMATION

This Privacy Policy applies to browsing our website, thebalko.com, as well as the purchase of our sustainable fashion, cosmetics, and home products.

Data Controller

Located at Barcelona, 08036, with VAT number 47808650E, and contact email hello@thebalko.com

PERSONAL DATA WE COLLECT

• Identification: Name, surname, postal and email addresses, and phone number.
• Payment Information: Payments for our products are handled through secure payment platforms (e.g., Stripe, PayPal), so BALKO does not store banking details.
• Voluntarily Provided Data: Any data you send us via our email address hello@thebalko.com
• Data Shared on Social Media: Information that you voluntarily share publicly on our social media accounts, which will be subject to the privacy policy of the respective social platform

HOW WE OBTAIN YOUR PERSONAL DATA

The sources of the personal data we process include:

• Data you provide when purchasing our products.
• Data voluntarily sent to our email address.
• Data shared on social media or via our website.

DATA ON MINORS

BALKO products are not intended for minors. Should minors under the age of 16 wish to register or make a purchase on our website, they will need authorization from their parents or legal guardians. BALKO reserves the right to request proof of this authorization.

PURPOSE OF PROCESSING YOUR PERSONAL DATA

BALKO may process your data for the following purposes:

• Providing the information you request about our products.
• Registering users on our website.
• Correctly managing orders and product delivery.
• Advertising our products via social media, with your consent.

You may revoke your consent at any time by sending an email to hello@thebalko.com. If you do not wish for your data to be used on social media, please refrain from sharing them on these platforms.

NEWSLETTERS AND COMMERCIAL COMMUNICATIONS

BALKO will send newsletters and commercial communications to users who have explicitly consented to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link or sending an email to hello@thebalko.com.

ACCESS TO YOUR PERSONAL DATA

Your data will only be shared with third parties who need access to them in order to manage product orders, such as logistics companies or payment service providers.

RETENTION PERIOD OF YOUR DATA

Your personal data will be kept for as long as necessary to fulfill the purposes for which they were collected. After this period, they will be deleted unless legal regulations allow us to retain them for claims or legal defense purposes.

SECURITY MEASURES

BALKO implements appropriate security measures to protect the confidentiality, integrity, and availability of your personal data.

YOUR RIGHTS

You may exercise the following rights by sending an email to hellohello@thebalko.com:

• Request access to your personal data.
• Request the rectification of inaccurate data or their deletion if they are no longer necessary.
• In certain cases, request the limitation of the processing of your data.
• In certain circumstances, object to the processing of your data.
• Request the portability of your data.
• Revoke consent given at any time.
• File a complaint with the Spanish Data Protection Agency (AEPD).