FREQUENTLY ASKED QUESTIONS

MOST COMMON

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We address the most FAQs; however, if you have any additional inquiries, please do not hesitate to reach out to us at hello@thebalko.com and we would be delighted to provide further assistance.

HOW CAN I TRACK MY ORDER?

To track your order, simply log in to your account on our website and navigate to the 'Order History' section.

There, you'll find information about the status of your order and a tracking number if available. You can use this tracking number on the carrier's website to monitor the progress of your delivery.

WHAT PAYMENT METHOD DO WE ACCEPT?

We accept various payment methods, including credit/debit cards, Visa, Mastercard, American Express, Shopify Pay, Apple Pay, Google Pay, and PayPal.

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

This should be included at the beginning of the checkout.

However, you can’t use more than one discount code in your purchase, and discount codes can’t be applied to items on sale.

CAN I MODIFY MY ORDER?

Once you have placed your order and been charged, we cannot modify the components. 

I'm sorry for the inconvenience, but you will have to wait until you receive it and process it through email.

If you want to change the address, you can try to email hello@thebalko.com, and maybe we can help you. If not, you must wait until you receive the tracking number, and then you can contact the shipping agency and change it.